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User Rights
At Avento, we are committed to respecting and protecting your rights regarding your personal data. This page outlines the rights you have concerning your data that we process, how to exercise these rights, and what to expect when you make a request.
We believe in transparency and empowering our users with control over their personal information. Whether you're located in the European Union, California, or elsewhere in the world, this guide will help you understand and exercise your data rights effectively.
Overview of Rights
Global rights
Regardless of your location, all Avento users have fundamental rights regarding their personal data:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data (with certain limitations)
- Transparency about how your data is used
- Security of your personal information
Region-specific rights
Depending on your location, you may have additional rights granted by local privacy regulations. See our Region-Specific Rights section for detailed information.
Right to Access
You have the right to request confirmation of whether we process your personal data and to access the personal data we hold about you.
What data you can request
When exercising your right to access, you can request:
- Confirmation that we are processing your personal data
- Copy of your personal data
- Categories of personal data we collect
- Purposes for which we use your data
- Recipients or categories of recipients with whom we share your data
- Data retention periods or criteria
- Information about automated decision-making, including profiling
- Source of the data (if not collected directly from you)
Format of information
We provide the information in a concise, transparent, intelligible, and easily accessible form. The information is typically provided electronically unless you request otherwise.
Verification process
To protect your privacy and security, we'll verify your identity before providing access to your data. This may involve:
- Confirming details that only you would know
- Requesting identification documents
- Verifying through your existing account credentials
Right to Access
You have the right to request copies of your personal data that we hold.
Request data accessRight to Rectification
You have the right to request the correction of inaccurate personal data concerning you, and to have incomplete personal data completed.
How to correct inaccurate data
You can request rectification of your data through:
- Your account settings for certain types of information
- Our contact form specifically for data rectification requests
- Contacting our Data Protection team directly
Please be as specific as possible about what information is incorrect and what it should be changed to.
Processing time
We process rectification requests without undue delay, typically within 30 days. In complex cases, we may extend this period by up to 60 additional days. We'll notify you if this extension is necessary and explain the reasons for the delay.
Right to Rectification
You have the right to correct inaccurate personal data and complete incomplete personal data.
Request data correctionRight to Erasure
Often referred to as the "right to be forgotten," this right allows you to request the deletion of your personal data under certain circumstances.
Deletion requests
You can request erasure of your personal data when:
- The data is no longer necessary for the purposes for which it was collected
- You withdraw consent and there's no other legal ground for processing
- You object to the processing and there are no overriding legitimate grounds
- Your personal data has been unlawfully processed
- The data must be erased to comply with a legal obligation
Exceptions
There are circumstances where we may not be able to fulfill an erasure request, such as when processing is necessary for:
- Exercising the right of freedom of expression and information
- Compliance with a legal obligation
- Reasons of public interest in public health
- Archiving purposes in the public interest, scientific or historical research, or statistical purposes
- Establishment, exercise, or defense of legal claims
Verification requirements
Due to the permanent nature of deletion, we implement strict verification procedures. You may need to:
- Verify account ownership
- Provide government-issued identification
- Complete a multi-step verification process
Right to Erasure
You have the right to request the deletion of your personal data under certain circumstances.
Request data deletionRight to Restriction of Processing
You have the right to request the restriction of processing your personal data in specific circumstances.
Restriction means that, apart from storing your data, we will only process it with your consent, for the establishment, exercise, or defense of legal claims, for the protection of another person's rights, or for reasons of important public interest.
You can request restriction of processing when:
- You contest the accuracy of your personal data (for a period allowing us to verify accuracy)
- The processing is unlawful and you oppose erasure, requesting restriction instead
- We no longer need the data but you require it for legal claims
- You have objected to processing while we verify whether our legitimate grounds override yours
When processing is restricted, we will inform you before lifting the restriction.
Right to Restriction
You have the right to request temporary restriction of processing your personal data.
Request processing restrictionRight to Data Portability
The right to data portability allows you to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit this data to another controller without hindrance.
This right applies when:
- Processing is based on consent or a contract
- Processing is carried out by automated means
When you exercise this right, you can:
- Receive a copy of your data in CSV, JSON, or XML format
- Request direct transmission to another service provider where technically feasible
This right does not apply to processing necessary for a task carried out in the public interest or in the exercise of official authority.
Right to Data Portability
You have the right to receive your data in a structured format and transmit it to another service.
Request data exportRight to Object to Processing
You have the right to object to certain types of processing of your personal data in specific circumstances.
You can object to processing when:
- Processing is based on legitimate interests or public interest, unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms
- Your data is processed for direct marketing purposes (including profiling related to such marketing)
- Your data is processed for scientific or historical research or statistical purposes, unless the processing is necessary for reasons of public interest
When you object to processing for direct marketing purposes, we will stop processing your data for these purposes immediately.
For objections to other types of processing, we will assess your request against our legitimate grounds for continuing the processing.
Right to Object
You have the right to object to certain types of processing of your personal data.
Object to processingRights Related to Automated Decision Making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
This right applies unless the decision:
- Is necessary for entering into or performance of a contract between you and us
- Is authorized by law and there are suitable safeguards for your rights and freedoms
- Is based on your explicit consent
For automated decisions made as part of a contract or with your consent, you have the right to:
- Obtain human intervention from Avento
- Express your point of view
- Contest the decision
- Receive an explanation of how your data is processed in such systems
Where Avento uses automated decision-making, we will provide meaningful information about the logic involved and the significance and envisaged consequences of such processing for you.
Automated Decision Rights
You have rights regarding automated decision-making, including the right to human intervention.
Learn more about our AI systemsHow to Exercise Your Rights
Request procedures
You can exercise your rights through several channels:
- Account settings: Some rights can be exercised directly through your Avento account
- Privacy dashboard: Access our dedicated privacy dashboard
- Email request: Contact our Data Protection team at privacy@avento.space
- Postal mail: Send written requests to our address listed in the Contact section
Required information
To process your request efficiently, please include:
- Your full name
- Email address associated with your Avento account
- The specific right you wish to exercise
- Details about your request
- Preferred method of communication
For verification purposes, we may request additional information or identification documents.
Timelines
We will respond to your request without undue delay:
- Initial confirmation of receipt: within 3 business days
- Complete response: within 30 days
- Extended timeline (if necessary due to complexity): up to 90 days total, with explanation of delay
All requests are handled free of charge, except where requests are manifestly unfounded, excessive, or repetitive. In such cases, we may charge a reasonable fee or refuse to act on the request.
Region-Specific Rights
GDPR (EU)
If you are a resident of the European Economic Area (EEA), you benefit from the rights outlined in the General Data Protection Regulation (GDPR), including all rights described on this page.
Additionally, EU residents have the right to:
- Lodge a complaint with a supervisory authority in your country of residence
- Receive information about international data transfers and appropriate safeguards
CCPA/CPRA (California)
California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of the sale of personal information
- Right to non-discrimination when exercising privacy rights
- Right to correct inaccurate personal information
- Right to limit use and disclosure of sensitive personal information
Other jurisdictions
Avento respects the privacy rights of users worldwide. If you reside in a jurisdiction with specific data protection regulations (such as Brazil's LGPD, Canada's PIPEDA, UK's Data Protection Act, Australia's Privacy Act, etc.), please contact our Data Protection team for information about your specific rights.
Key Legal Terms
Understanding the terminology related to your data rights
Filter by category:
C
- CCPA/CPRA CCPA/CPRA
- California Consumer Privacy Act/California Privacy Rights Act - California's privacy laws
D
- Data Controller
- Entity that determines the purposes and means of processing personal data
- Data Subject
- A natural person whose personal data is processed by Avento
G
- GDPR GDPR
- General Data Protection Regulation - EU law on data protection and privacy
P
- Personal Data
- Any information relating to an identified or identifiable natural person
Complaints Procedure
If you are not satisfied with our response to your rights request or have concerns about how we handle your personal data, you can follow our complaints procedure:
- Internal review: First, contact our Data Protection team with details of your concern at privacy@avento.space. We aim to resolve most complaints internally.
- Escalation: If you're not satisfied with our initial response, you can request escalation to our Data Protection Officer.
- Supervisory authority: You have the right to lodge a complaint with your local data protection authority or privacy regulator.
- Alternative dispute resolution: In some cases, we may offer mediation as an alternative means of resolving disputes.
We are committed to addressing your concerns fairly and promptly. Most complaints are resolved within 30 days.
Contact for Rights Requests
Data Rights Requests
For all inquiries related to your data rights, please contact our Data Protection team using any of the following methods:
Response Times
Initial Acknowledgment
We aim to acknowledge all privacy inquiries within 24 hours of receipt.
General Privacy Inquiries
Response to general privacy questions and clarifications.
Data Subject Requests
For data access, deletion, or modification requests in compliance with applicable laws.
Regional DPA Contacts
In addition to contacting us directly, you have the right to lodge a complaint with your local data protection authority:
European Union
European Data Protection Board
Visit Website
United Kingdom
Information Commissioner's Office
Visit Website
United States
California Privacy Protection Agency
Visit Website
Canada
Office of the Privacy Commissioner
Visit Website
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