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Privacy Policy
At Avento, we take your privacy seriously. Learn how we handle your data across our cloud microservices, AI solutions, and gaming platforms.
Introduction
This Privacy Policy explains how Avento ("we", "our", or "us") collects, uses, and protects personal information when you use our cloud microservices, artificial intelligence solutions, and gaming platforms ("Services"). We are committed to ensuring the privacy and security of your data in compliance with applicable data protection laws.
This policy applies to all services provided by Avento, including our website, cloud infrastructure, AI-powered tools, and gaming platforms. By using our Services, you consent to the data practices described in this policy.
Transparency
We're clear about what data we collect and how we use it.
Control
Access, modify, or delete your personal information anytime.
Security
Advanced encryption and protection for all your data.
Information Collection
We collect several types of information for various purposes:
Personal Information
When you create an account, subscribe to our services, or contact support, we may collect:
- Name, email address, and contact details
- Billing information and transaction history
- Account credentials
Usage Data
When interacting with our cloud microservices, AI tools, and games, we collect:
- IP address and device information
- Browser type and operating system
- Pages visited and features used
- Game performance and progress
- API calls and service usage metrics
AI-Related Data
For our AI services, we may collect:
- Input queries and commands
- Data uploaded for processing
- Training datasets (when explicitly provided)
- Model performance feedback
Data Usage
We use your information for the following purposes:
Service Provision and Improvement
- Delivering the cloud, AI, and gaming services you request
- Authenticating user access and maintaining security
- Providing technical support and customer service
- Improving and optimizing our services
Communication
- Sending service notifications and updates
- Responding to inquiries and support requests
- Providing information about new features or services
AI Model Improvement
With your explicit consent, we may use anonymized data to improve our AI algorithms and models. You can opt out of AI training contributions in your account settings.
Data Retention Timeline
Active Account
All data retained while services are in use
Account Dormancy
After 6 months of inactivity, non-essential data is archived
Account Closure
Personal data deleted within 30 days, anonymized usage data retained for up to 2 years
Service Providers
We may employ third-party companies and individuals to facilitate our Services (Service Providers), provide services on our behalf, or assist us in analyzing how our Services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Cloud Infrastructure
Our microservices are hosted on secure cloud infrastructure providers that maintain high security standards and compliance certifications.
Analytics
We use analytics services to monitor and analyze the use of our Services. Data collected is used to improve service quality and user experience.
Payment Processing
Payment details are processed securely by third-party payment processors who maintain PCI-DSS compliance.
Security
The security of your data is important to us. We implement industry-standard technical and organizational measures to protect your personal information:
Security Disclaimer
While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but maintain rigorous standards to minimize risks.
User Rights
At Avento, we believe in transparency and giving you control over your data. Depending on your location, you may have certain rights regarding your personal information:
Access & Portability
- • Access: Request copies of your personal data that we hold
- • Portability: Receive your data in a structured, machine-readable format that can be transferred to another service
Modification & Control
- • Rectification: Correct inaccurate or incomplete information about you
- • Restriction: Limit how we use your data while issues are being resolved
Deletion & Objection
- • Erasure: Request deletion of your personal data (right to be forgotten)
- • Objection: Object to our processing of your data, including for marketing purposes
Additional Rights
- • Automated Decisions: Contest decisions made solely by automated systems
- • Withdraw Consent: Revoke previously given consent at any time
To exercise these rights, please contact us using the information in the "Contact Us" section. We will respond to all legitimate requests within the timeframes required by applicable laws (typically within 30 days).
Regional Privacy Rights
EU/EEA Residents
Protected under GDPR with comprehensive rights including data minimization, purpose limitation, and the right to lodge complaints with supervisory authorities.
California Residents
Additional protections under CCPA/CPRA including the right to know what personal information is collected, right to delete, right to opt-out of sales, and protection against discrimination.
Global Users
Basic rights to access, correct, and delete data plus additional protections where applicable under local laws such as PIPEDA (Canada), LGPD (Brazil), and POPIA (South Africa).
Children's Privacy
Our Services are not intended for anyone under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal data from children without verification of parental consent, we will take steps to remove that information from our servers.
Age Verification Measures
- • Age-gating technology to prevent underage access
- • Required date-of-birth verification during registration
- • Monitoring for potential underage users
- • Special UI elements to identify and prevent underage access
Parental Controls
- • Parental consent verification for users under 16
- • Parental dashboard for monitoring activity
- • Content filtering options for applicable services
- • Time limiting controls and spending restrictions
For our gaming services that may appeal to younger audiences, we implement comprehensive age-verification systems and require explicit parental consent for users under 16 years of age. These measures include email verification with the parent/guardian and detailed information about data collection practices specific to minor users.
International Transfers
Avento operates globally, which means your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your home country.
Data Transfer Safeguards
When transferring data internationally, we ensure appropriate safeguards are in place to protect your personal information:
Legal Frameworks
- • Standard Contractual Clauses approved by the European Commission
- • Privacy Shield certification where applicable
- • Binding Corporate Rules for intra-group transfers
Contractual Protections
- • Data Processing Agreements with third-party service providers
- • Vendor assessment and due diligence procedures
- • Regular compliance audits of data processors
Global Data Center Locations
North America
United States, Canada
Europe
Ireland, Germany, Netherlands
Asia Pacific
Japan, Singapore, Australia
South America
Brazil
You can request information about specific data transfer mechanisms used for your personal data by contacting our Data Protection Officer at dpo@avento.space.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or for other operational, legal, or regulatory reasons. The updated version will be effective as of the date stated at the top of the policy.
For material changes, we will provide notice through our Services or by other means prior to the changes becoming effective. Material changes may include:
- Significant changes to the types of personal data we collect
- New purposes for processing your personal information
- Changes to how we share your data with third parties
- Changes to your rights or our obligations
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Notification Methods
- Email notifications to registered users
- In-app notifications and announcements
- Website banner notifications
- 30-day advance notice for material changes
Policy Version History
- v3.2 - March 1, 2025
- v3.1 - November 15, 2024
- v3.0 - July 1, 2024
- View all versions
Contact Us
If you have any questions about this policy, please contact us using one of the following methods:
Regional DPA Contacts
In addition to contacting us directly, you have the right to lodge a complaint with your local data protection authority:
European Union
European Data Protection Board
Visit Website
United Kingdom
Information Commissioner's Office
Visit Website
United States
California Privacy Protection Agency
Visit Website
Canada
Office of the Privacy Commissioner
Visit Website
Frequently Asked Questions
How can I request my data be deleted?
Does Avento share my data with third parties?
How is my game data protected?
What happens to my data if I stop using Avento services?
By using Avento's cloud microservices, AI solutions, or gaming platforms, you acknowledge and agree to the terms outlined in this Privacy Policy. For any concerns or questions, please contact our data protection team.