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Terms of Service
Here you can find the terms and conditions of our services. Learn how we handle your data across our cloud microservices, AI solutions, and gaming platforms.
Introduction
Welcome to Avento.space. These Terms of Service ("Terms") govern your access to and use of Avento's cloud microservices, AI solutions, and gaming services, including any content, functionality, and services offered on or through Avento.space ("Services").
By registering an account with us or by using our Services, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you must not access or use our Services.
Company Information
Avento is a provider of cloud microservices, artificial intelligence solutions, and gaming infrastructure. Our headquarters are located at [Address], and we are registered under the laws of [Jurisdiction].
Services
Avento provides a variety of cloud microservices, AI solutions, and gaming services. We reserve the right to add, modify, or discontinue any of our Services, features, or functionality at any time and without prior notice.
Service Level Agreements
Specific service terms, including uptime guarantees, support response times, and system performance metrics, are defined in the Service Level Agreements (SLAs) for each service category.
User Accounts
To access certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
Account Security
- You are responsible for maintaining the confidentiality of your account credentials
- You must immediately notify us of any unauthorized use of your account
- We recommend enabling two-factor authentication for enhanced security
- Regular password updates are encouraged to maintain account security
Account Types
- Individual Developer Accounts
- Team Accounts for collaborative projects
- Business Accounts with enhanced support and features
- Enterprise Accounts with custom integrations and dedicated support
Avento reserves the right to disable your account, temporarily or permanently, if we believe you have violated these Terms, engaged in illegal activity, or for other reasonable causes. We may also disable accounts that have been inactive for an extended period.
Client Responsibilities
When using Avento's services, you agree to:
- Comply with all applicable local, state, national, and international laws and regulations
- Ensure that your content and usage of our services does not infringe on third-party rights
- Implement appropriate security measures to protect your data and access credentials
- Monitor and manage the resources you use to prevent excessive resource consumption
- Promptly respond to and address any security or abuse notifications from Avento
Prohibited Activities
When using Avento services, you must NOT:
- Use our services for illegal activities
- Distribute malware or other harmful content
- Attempt to breach security measures
- Engage in abusive behavior toward other users
- Resell our services without authorization
- Launch denial of service attacks
Intellectual Property
Avento respects the intellectual property rights of others and expects users of our services to do the same. This section outlines the intellectual property policies that govern the use of our services.
Avento's Intellectual Property
All intellectual property rights related to our platform, including but not limited to:
- Software code and infrastructure
- APIs and service interfaces
- Documentation and technical materials
- Logos, trademarks, and brand assets
- Proprietary AI models and algorithms
These elements are the exclusive property of Avento or its licensors and are protected by intellectual property laws.
Client's Intellectual Property
Clients retain all rights to:
- Content uploaded to our services
- Applications developed using our platform
- Data processed through our services
- Custom configurations and implementations
- Proprietary business logic and workflows
Avento does not claim ownership over client materials processed through our services.
Limited License Grant
Avento grants you a limited, non-exclusive, non-transferable, revocable license to use our services in accordance with these Terms and any specific service agreements. This license does not include the right to:
- Modify, reverse engineer, or decompile our software
- Create derivative works based on our proprietary systems
- Remove, obscure, or alter any proprietary notices or labels
- Transfer, lease, lend, sell, or sublicense access to the services
DMCA Compliance
If you believe that material available on our services infringes on your copyright or intellectual property rights, please notify our Copyright Agent with the following information:
- Identification of the copyrighted work claimed to be infringed
- Identification of the material that is claimed to be infringing
- Your contact information (name, address, telephone number, email)
- A statement that you have a good faith belief that the use is not authorized
- A statement, under penalty of perjury, that the information provided is accurate
Payment & Billing
By subscribing to Avento's services, you agree to pay all fees associated with your chosen service plan. Payment terms vary by service type and subscription level.
Payment Terms
Billing Cycles
Services are billed on a monthly or annual cycle, depending on your subscription plan. Annual subscriptions may be eligible for discounts.
Auto-Renewal
Subscriptions automatically renew at the end of each billing cycle unless canceled at least 14 days before the renewal date.
Payment Methods
We accept major credit cards, wire transfers, and select digital payment methods. Enterprise clients may arrange alternative payment terms.
Usage-Based Billing
Some services include usage-based components that are billed according to your consumption:
Cloud Microservices
Billed based on compute hours, storage capacity, and data transfer.
AI Solutions
Billed based on API calls, training hours, and model deployment resources.
Gaming Services
Billed based on server uptime, concurrent players, and bandwidth usage.
Additional Resources
Premium support, dedicated resources, and specialized services incur additional fees.
Usage charges are calculated based on actual consumption and billed at the end of each billing cycle. You can monitor your usage and set up alerts through your account dashboard.
Refunds & Disputes
Refund policies vary by service type and subscription plan. Generally:
- Subscription fees are non-refundable except where required by law
- Usage-based charges can be disputed within 30 days of billing
- Service outages may be eligible for service credits as outlined in our SLAs
- Billing disputes should be submitted through your account dashboard or by contacting billing support
Confidentiality
Avento is committed to maintaining the confidentiality of your sensitive information. This section outlines our confidentiality obligations and your responsibilities regarding confidential information.
Our Commitments
Avento will:
- Treat your data with strict confidentiality
- Implement appropriate technical safeguards
- Limit access to authorized personnel only
- Not disclose confidential information to third parties without consent
- Notify you promptly of any confidentiality breaches
Your Responsibilities
As a client, you should:
- Identify confidential information appropriately
- Secure your access credentials
- Implement access controls for your team members
- Follow security best practices
- Report suspected breaches immediately
Exceptions to Confidentiality
Our confidentiality obligations do not apply to information that:
- Is or becomes publicly available through no fault of Avento
- Was already known to Avento prior to disclosure
- Is received from a third party without breach of any obligation
- Must be disclosed to comply with a legal obligation or court order
For clients with specific confidentiality requirements, we offer enhanced data protection and custom confidentiality agreements. Please contact our legal team to discuss your specific needs.
Data Protection
Avento is committed to protecting the data you process through our services. This section outlines our data protection practices and your responsibilities regarding data security.
Data Processing Principles
We adhere to the following principles when processing your data:
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Lawfulness and Transparency
We process data in accordance with applicable laws and with transparency about our practices.
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Purpose Limitation
We only process data for specified, explicit, and legitimate purposes.
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Data Minimization
We collect and process only what is necessary for our services.
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Accuracy
We take reasonable steps to ensure data is accurate and up-to-date.
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Storage Limitation
We retain data only as long as necessary for service provision.
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Security and Confidentiality
We implement technical and organizational measures to protect your data.
Technical Security Measures
Encryption
Data encryption at rest and in transit using industry-standard protocols.
Access Controls
Role-based access controls, multi-factor authentication, and least privilege principles.
Monitoring
Continuous security monitoring, intrusion detection, and anomaly detection systems.
Backups
Regular data backups with secure storage and comprehensive disaster recovery procedures.
Patching
Regular security patching and vulnerability management across all infrastructure.
Network Security
Firewalls, network segmentation, DDoS protection, and secure VPN access.
Your Responsibilities
While we implement robust security measures, data protection is a shared responsibility. As a user of our services, you should:
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Maintain strong, unique passwords and enable multi-factor authentication where available.
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Regularly update your systems and applications to address security vulnerabilities.
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Implement proper access controls within your organization when using our services.
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Report any suspected security incidents or vulnerabilities promptly to our security team.
Compliance
Our services are designed to help you meet various regulatory requirements, including:
- GDPR (General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
- HIPAA (Health Insurance Portability and Accountability Act)
- SOC 2 (Service Organization Control 2)
Data Breach Response
In the unlikely event of a data breach, we are committed to:
- Notifying affected users within 72 hours of discovery
- Providing detailed information about the breach and its potential impact
- Taking immediate steps to mitigate damage and prevent future incidents
- Cooperating fully with regulatory authorities as required by law
Contact Our Data Protection Team
If you have questions about our data protection practices or need to report a security concern, please contact our data protection team:
security@avento.com
Security Hotline
+1 (800) 555-0123